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Housekeeper / Room Attendant
Position Overview
The Housekeeper is responsible for maintaining cleanliness, hygiene, and presentation of guest rooms, public areas, corridors, and back-of-house spaces in line with the hotel’s quality standards and UAE/GCC hospitality expectations. The role ensures that every guest enjoys a comfortable, clean, and welcoming environment during their stay.
Department: Housekeeping
Reports To: Housekeeping Supervisor / Executive Housekeeper
Key Responsibilities
Guest Room Cleaning & Maintenance
- Clean and service guest rooms daily according to hotel standards and checklist (dusting, vacuuming, mopping, sanitizing).
- Change bed linens and make beds neatly with attention to presentation and comfort.
- Replace towels, amenities, and consumables as per standards.
- Report any maintenance issues (broken fixtures, leaks, electrical problems) to Housekeeping Supervisor.
- Ensure guest privacy and respect “Do Not Disturb” requests.
Public Area Housekeeping
- Maintain cleanliness of public spaces (lobby, corridors, elevators, restrooms) to brand standards.
- Keep housekeeping carts stocked and organized for efficient operations.
- Assist in deep cleaning tasks as scheduled or directed by management.
Hygiene & Safety Compliance
- Comply with UAE/GCC health, safety, hygiene, and sanitation regulations.
- Follow safe handling procedures for cleaning chemicals and equipment.
- Dispose of waste and soiled linens per property procedures.
- Adhere to UAE / GCC Labor Law standards for workplace safety.
Service Excellence
- Greet guests politely and respond to simple requests professionally.
- Attend to special requests (extra pillows, blankets, amenities) promptly.
- Handle guest inquiries with discretion and escalate complex issues to supervisors.
- Maintain consistent service quality during busy shifts.
Inventory & Equipment Handling
- Report stock levels of linens, amenities, and cleaning supplies.
- Use housekeeping equipment (vacuums, polishers, carts) properly and keep them clean after use.
- Participate in periodic inventory counts.
Teamwork & Communication
- Coordinate with Reception, Maintenance, and other departments for guest requests and room readiness.
- Attend team briefings and training sessions as scheduled.
- Communicate effectively with supervisors about priorities and issues.
Qualifications & Requirements
Education
- High school diploma or equivalent preferred.
- Certification in housekeeping or hospitality is a plus.
Experience
- Previous housekeeping experience in a hotel or serviced apartment environment is preferred (1+ years, depending on property level).
Skills
- Good understanding of cleaning standards, procedures, and hospitality etiquette.
- Ability to follow checklists and be detail-oriented in completing tasks.
- Comfortable with repetitive tasks and physical work.
- Basic communication skills in English (additional languages are advantageous).
Personal Attributes
- Neat, well-groomed, and professional appearance.
- Reliable, punctual, and trustworthy.
- Friendly, courteous, and guest-focused attitude.
- Ability to work independently and as part of a team.
Work Conditions
- Flexibility to work shifts, including weekends and public holidays per UAE/ GCC hospitality schedules.
- Physical ability to stand, walk, bend, lift, and perform repetitive tasks throughout shifts.
Typical Benefits (UAE Market)
- Competitive tax-free salary (market dependent).
- UAE employment contract with visa, medical insurance, and statutory benefits.
- Accommodation and transportation allowances (varies by employer).
- Service charge or gratuities where applicable.
- Training and upskilling opportunities.
